Privacy Policy

1. Introduction

Welcome to Online Food City Chain International (Pvt) Ltd (OFCC). As a technology-driven Sri Lankan food ecosystem, we are committed to protecting the privacy of our customers, farmers, and partners. This policy explains how we collect, use, and safeguard your information across our web platform, mobile application, and USSD services.

2. Information We Collect

• Personal Identification: Name, delivery address, phone number (including USSD identifiers), and email address.
• Farmer Data: Location data for sourcing, digital payment identifiers, and produce details for our integrated supply chain.
• Usage Data: Interaction with our AI-powered recommendation engine and subscription service preferences.
• Technical Data: Device type and IP address used to access our digital supermarket.

3. How We Use Your Data

Derived from our core values of transparency and reliability, we use your data to:

• Facilitate the `Farm-to-Fork` process by connecting urban consumers with rural farmers.
• Provide personalized AI-driven product recommendations to enhance your shopping experience.
• Process digital payments for farmers and ensure timely deliveries through our logistics network.
• Manage loyalty programs and community empowerment initiatives.

4. Transparency & Trust

In line with our value of Trust & Transparency, we do not sell your personal data to third parties. Data is only shared with essential partners (logistics providers and secure payment gateways) necessary to fulfill our mission of delivering quality goods efficiently across Sri Lanka.

5. Tech-Forward Security

We leverage innovation to solve privacy challenges. From secure digital supermarket transactions to exploring blockchain-enabled traceability, we implement industry-standard encryption to protect your information from unauthorized access.

6. Contact Us

If you have questions about this policy or how your data supports our agricultural movement, please contact our headquarters in Moratuwa, Sri Lanka.